Do I need a Medicare Card?

Yes. To request an online prescription in Australia through URGENTClinic, you need a valid Medicare card. If you do not have one, you can use your Individual Healthcare Identifier (IHI) number. This ensures our AHPRA-registered doctors or Nurse Practitioners can provide secure and compliant telehealth services

Are URGENTClinic Doctors & Nurse Practitioners registered in Australia?

Yes. All URGENTClinic doctors & NP are AHPRA-registered medical practitioners licensed to provide online prescriptions and repeat medication services to eligible Australian residents.

Can I collect my prescription from any pharmacy?

Yes. Your eScript can be used at any pharmacy in Australia. Once your request is approved, your prescription will be sent to your mobile phone as a QR code, ready to scan and dispense at your chosen pharmacy.

Can I get more than 1 script?

Yes. You can obtain up to 1 repeat prescription for the same medication in one request if clinically appropriate. Each prescription is reviewed by a GP or NP to ensure it meets safety and suitability requirements.

What does e-script mean?

An eScript is an electronic prescription sent to your phone via SMS or email as a QR code. You can present this code at any Australian pharmacy to collect your medication. It’s a secure, paperless way to manage your repeat medication.

How long does it take to get a prescription?

Requests are usually reviewed promptly after your telehealth consultation with our GP. If approved, your online prescription is generally sent the same day. Processing times may vary based on demand and clinical requirements.

Can I obtain restricted medication?

No. URGENTClinic does not provide prescriptions for restricted or controlled substances. Our service is limited to medications available on the Pharmaceutical Benefits Scheme (PBS), subject to clinical assessment.

What medications can I get?

We can provide prescriptions for most medications listed on the PBS, including treatments for ongoing conditions and some antibiotics (if clinically appropriate). All requests are reviewed by an Australian-registered GP.

Is my data safe?

Yes. URGENTClinic follows ISO-certified data security standards and complies with Australian privacy regulations. Your personal health information is encrypted and handled in accordance with the Australian Cyber Security Centre (ACSC) guidelines.

Will URGENTClinic call or speak with me?

Yes. All online prescription requests include a brief telehealth consultation by phone or video to discuss your medical history and confirm suitability.

What is the URGENTClinic difference?

Unlike some competitors, URGENTClinic offers transparent pricing with no memberships or hidden fees. Our focus is on safe, secure, and clinically appropriate online prescriptions provided by Australian-registered GPs.

We have zero membership or hidden fees!

Is URGENTClinic Certified?

Yes. URGENTClinic is certified in Australia with Services Australia and LegitScript, ensuring our telehealth prescription services meet the highest standards for safety and compliance.